Community Resource Navigation Guide

Understanding the Resource Ecosystem

Support services in the Raleigh area operate through multiple interconnected systems. Understanding how these systems work—and how to access them—can make a significant difference.

Resources generally fall into several categories: government programs, nonprofit services, healthcare system resources, educational institution programs, and faith-based assistance.

Government Programs

Wake County Human Services is the primary entry point for many state and federal programs: Medicaid, SNAP food assistance, TANF cash assistance, Child Care Subsidy, and Energy Assistance.

How to apply: Applications can be submitted online through ePass, by phone, or in person at Wake County Human Services locations.

Healthcare Resources

Community Health Centers provide primary care regardless of ability to pay on a sliding scale.

Hospital Financial Assistance: UNC Health, Duke Health, and WakeMed all have financial assistance programs for patients who cannot afford care.

Housing Resources

Raleigh Housing Authority manages public housing and Section 8 vouchers.

Emergency Shelters: Salvation Army Center of Hope, Oak City Cares, Family Promise of Wake County

Food Resources

• Food Bank of Central and Eastern NC – Distribution through partner agencies
• Food Pantries – Many churches and nonprofits operate pantries
• Free Meals – Various locations; contact 211 for locations near you
• Senior Meals – Meals on Wheels and congregate meals

Employment and Education

NCWorks Career Centers offer free job search assistance, resume writing, and skills training referrals.

Wake Technical Community College provides affordable education and workforce training. Many programs are free for qualifying students.

Navigation Tips

1. Start with 211: Call or text 211 to get connected to appropriate resources
2. Gather documents: Most programs require ID, proof of income, and proof of residency
3. Be persistent: Applications may be denied initially; appeal if you believe you qualify
4. Build relationships: Case workers can help navigate systems over time
5. Ask for help: Community health workers, social workers, and navigators can assist

Key Phone Numbers