Understanding the systems that help consumers make informed decisions in service marketplaces
The Consumer Protection Research program examines how consumers make decisions in service marketplaces—and the systems that affect those choices. Our research helps citizens understand marketplace dynamics, recognize trustworthy providers, and make informed decisions.
How digital platforms, lead brokers, and recommendation systems shape consumer choices and what that means for decision-making
How credentials, licenses, and reviews work—and what they actually tell consumers about quality and reliability
How people evaluate options, assess risk, and make choices in complex service marketplaces
Understanding licensing, insurance, and the systems that certify professional qualifications
The Public Lyceum is a public education initiative of Pieces of a Dream Foundation, a nonprofit organization dedicated to helping citizens understand the complex systems that shape communities, housing, and economic opportunity.